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Personalized customer service
Visiting this website does not imply that the user is obliged to provide any information. In the event that the user provides any personal information, the data collected on this website will be treated fairly and lawfully subject at all times to the principles and rights contained in Regulation (EU) 2016/679 of 27 April, General Data Protection (RGPD) and other applicable regulations.
In compliance with the provisions of Article 13 of the RGPD we inform you of the following:
NEW ALTERNATIVE TECHNOLOGIES, S.L., , with CIF B-73869018 (hereinafter referred to as NAT)
Avda. Europa, Edificio Cide, Planta 2, Vivero 2, Polígono Industrial Las Salinas, 30840 Alhama de Murcia.
Section "New Customer"
The main purpose of such processing is the management of registered users on our website, as well as sending advertising relating to products and services marketed by NAT or for sending advertising, discounts and promotions for products and services of other entities.
NAT ensures the confidentiality of the data provided and guarantees that, in no case, will be transferred for any other use without prior express consent of our users. We will only ask you for the data necessary to provide the required service and will only be used for this purpose.
Section "Make Purchase"
The main purpose of such treatment is to maintain the contractual relationship with our customers, facilitate the processing of orders, statistical studies, as well as sending advertising relating to products and services marketed by NAT or for sending advertising, discounts and promotions of products and services of other entities.
NAT may use such data to inform about future promotions, offers and other commercial actions in cases where you are already a customer or if you are not, when you have provided us with your consent in the corresponding section.
Section "NAT Contact Form"
We will collect data for the purpose of managing the NAT support center and contacting the customer via ticket in order to be able to respond to your request.
Use of tickets
Each user can access their tickets by username and password. Passwords are personal and non-transferable and the user is responsible for the use of their passwords and their communication to third parties. The information contained in the tickets are confidential. NAT prohibits the publication of tickets to third parties and their disclosure in forums, social networks and any website.
Section "RMA-Returns Form"
The main purpose of this treatment is the management of the RMA (Use of your product warranty).
Your data may be communicated to manufacturers in the event of faulty or defective products.
Information collected for web improvements
To improve our services and on-line shopping we are analyzing the NAT portal and the correct navigation of the user. This information will be kept confidential and will only be used to improve the security and operation of our online store and for statistical purposes.
For registration, purchase and warranty management we will base the processing of data on the execution of the purchase contract or within the framework of the pre-contractual relationship.
For the sending of commercial information we will base the treatment on your consent, although if you are already a customer we may send you information about similar products, always providing you with a simple and free means to unsubscribe.
The consent given here by the Data Controller for the communication of data to third parties can be revoked at any time, without retroactive effect.
The user accepts that all his personal data will be fully transferred to Aplazame from the moment the user has initiated the contracting of the deferred payment service offered by the latter at the time of choosing the method of payment. This acceptance extends to third parties who had to access the files for the proper completion of the contract.
On the occasion of the purchase, your data may be communicated to the following recipients:
Bank entities for payment of purchases by credit card.
To the Office of Consumers and Users in case of any complaint.
To manufacturers, technical services and/or wholesalers in the case of warranties or repairs. To those transport companies that may be in charge of sending the corresponding orders to customers. These recipients may be located inside or outside the Spanish territory, depending on the product and/or service purchased.
In the legally established cases, as in the case of the Security Forces and Corps.
To public administrations to whom we are required to provide information in order to comply with our legal obligations.
The use of Mailchimp is not a transfer of data but the data will only be used by this platform solely and exclusively to send newsletters and always with your consent.
NAT ensures the confidentiality of the data provided and guarantees that, in no case, will be transferred for any other use without prior express consent of our customers. We will only ask you for the data necessary to provide the required service and will only be used for this purpose.
The interested party has the following rights:
You may request information about the personal data stored concerning you (access)
You may request that inaccuracies in your personal data be corrected (rectification)
You may request the deletion or restriction of the processing of your personal data and (deletion and restriction)
You may also request that your personal data be made available to you in a structured, standard, machine-readable format (portability)
To do so, you must write to us, attaching a copy of your ID card or document that identifies you, to the address Avda. Europa, Edificio Cide, Planta 2, Vivero 2, Polígono Industrial Las Salinas, 30840 Alhama de Murcia, also through our form or by e-mail to firstname.lastname@example.org NAT.
The data subject also has the right to file a complaint with the data protection authorities (Spanish Data Protection Agency). However, we invite you to contact us to solve any question related to the data.
We have appointed a Data Protection Officer (DPO) for any issue related to your personal data. You can contact him at email@example.com
Users must guarantee the truthfulness, accuracy, authenticity and validity of the personal data collected from them.
We do not collect personal data from minors. It is the responsibility of the parent/legal guardian to ensure the privacy of minors, making every effort to ensure that they have authorized the collection and use of the minor's personal data.
Through our website you can access the social networks Facebook, Twitter or Youtube with open access to all users. These are websites where the user can register and follow us for free. In these social networks users will be able to know our activities, opinions, and access to photos and videos. Users of these social networks should be aware that this site is independent of the web www.nfortec.com and is open, that is, it is visible to all its users, and the privacy policies to be applied to these contents are those set by Facebook, Twitter or Youtube. NAT is not the owner of the social networks.
Updated: May 25, 2018