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These General Conditions of Contract - hereinafter referred to as GTC -, regulate the conditions of purchase of the different products offered on this website, owned by NEW ALTERNATIVE TECHNOLOGIES, S.L., with CIF B73869018 (hereinafter NAT and / or NFORTEC, indistinctly) has its registered office in Avda. Europa, Edif. CIDE, Planta 2ª, Vivero 2, Pol. Ind. Las Salinas, 30840, Alhama de Murcia, Murcia.
Users who make purchases on this website fully accept these GTC and will be bound by them, as if they were written at the time of contracting/purchase.
It will be an essential requirement to read and accept the GTC, prior to the purchase of any product through https://www.nfortec.com/
NFORTEC reserves the right to modify the GTC at any time and without notice. The GTC will always be accessible from the website, so that the user can consult or print them at any time.
The prices and conditions of sale are for information purposes only and may be modified according to market fluctuations. However, the placement of the order by filling in the purchase form, implies conformity with the price offered and with the general conditions of sale in force at that particular time.
Despite our best efforts to make price changes for special promotions, such as sales periods or special offers, as well as discount codes, sometimes a small portion of the products in our catalog or discounts may reflect incorrect prices.
In such situations, New Alternative Technologies SLU, reserves the right to cancel the order at our own discretion if the customer has not received it. In the event that we cancel an order, this will not entail any cost for you and we will proceed to reimburse you immediately.
Once the order is formalized, the purchase will be understood to be perfected by right, with all the legal guarantees that protect the consumer purchaser and, from that moment, the prices and conditions will be contractual and may not be modified without the express agreement of both contracting parties. Spanish will be the language used to formalize the contract. The electronic document in which the contract is formalized will be filed and the user will have access to it in his customer area.
The customer has the right to make a return for withdrawal of any product, within 14 calendar days from receipt thereof. We understand by withdrawal, the return for dissatisfaction, not for damage or errors in the product shipped.
Returns of the following products will not be accepted, as established by Royal Legislative Decree 1/2007, of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws:
It is possible to cancel orders or modify shipment data, as long as the shipment has not already been delivered to the courier company. To do so, please send us an e-mail to Customer Service indicating your Order ID and if you wish to cancel it or change the delivery address.
As soon as we make the changes, we will notify you by replying to your previous email.
Requests for cancellation and/or modification of orders will only be handled during working hours, so no cancellations and/or modifications will be made between 16:00 hours on Friday and 12:00 hours on Monday. They can be requested first thing Monday morning, but our transport company will have already started the shipment and it will be impossible to cancel it.
Remember that we prepare all orders as quickly as possible so that our customers receive them within 24 hours. If your order has left our warehouse, you must wait to receive it to process the cancellation without opening the package.
You will find all the information regarding product warranties atHERE
NFORTEC reports that the Consolidated Text of the General Law for the Defense of Consumers and Users (TRLGDCU) provides several options to exercise the right of withdrawal. Among them is the possibility of doing so by filling out a form electronically. In order to shorten the time and you can make the return in a comfortable way and without delay, from NFORTEC we advise you to make use of this option and fill out the withdrawal form that will be provided to the formalization of your order, accessing with your username and password.
Invoices for orders can be downloaded from our website by logging into the customer profile through which the order was placed. Within 24 hours after the order has been sent, the invoice will be available in the order history, ready for downloading.
Online consumer dispute resolution pursuant to Art. 14.1 of Regulation (EU) 524/2013: The European Commission facilitates an online dispute resolution platform which is available at the following link: http://ec.europa.eu/consumers/odr/.